Responsible Gaming at dgb88
We want every dgb88 player in Bangladesh to enjoy gaming as a form of entertainment — not as a financial solution. Our tools and guidelines help you stay in control at all times.
At dgb88, we believe that responsible gaming is the foundation of a sustainable, enjoyable online casino and sportsbook experience. We are proud to serve players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond — and we take our responsibility to those players seriously. Gambling should always be a fun, recreational activity. When it stops being fun and starts causing distress, it is time to use the tools and resources available to you.
This page outlines the tools, policies, and guidance that dgb88 provides to help our players maintain healthy gaming habits. We also provide information on how to identify signs of problem gambling and how to seek help — both through our support team and through independent resources. Please read through this page and familiarise yourself with everything available to you.
Self-Exclusion
Temporarily or permanently block access to your account with one request to support.
Deposit Limits
Set daily, weekly, or monthly deposit caps to keep your spending predictable and within budget.
Time-Out
Take a short break from gaming — 24 hours, 7 days, or 30 days — with instant account suspension.
Loss Limits
Cap how much you can lose in a session, day, week, or month to avoid chasing losses.
Reality Checks
Receive session-time reminders so you always know how long you have been playing.
Support Access
Our responsible gaming support team is available to help you activate any tool or discuss your options.
Our Commitment to Responsible Gaming
dgb88 is committed to providing a safe, fair, and transparent gaming environment for every player in Bangladesh. We invest in responsible gaming technology, staff training, and player education to ensure that our platform remains a place for entertainment — not a source of financial harm or personal distress. We actively monitor player behaviour for signs of excessive gambling and intervene proactively when patterns suggest a player may need support.
We recognise that for a small number of players, gambling can become problematic. Our platform is designed with this reality in mind. From the moment you register an account, the tools described on this page are available to you — free of charge, with no waiting period, and without any need to justify your decision to use them. You are always in control, and we are here to support that control.
Age Verification — Strictly 21+
dgb88 operates a strict 21+ age policy without exception. Before any account can make a deposit or participate in real-money gaming, the account holder must complete our KYC (Know Your Customer) identity verification process. This process requires the submission of valid government-issued identification confirming the player is aged 21 or above. The following documents are accepted for age verification:
- National Identity Card (NID) — the standard verification document for Bangladeshi players
- Valid Bangladeshi passport showing date of birth
- Birth registration certificate in conjunction with a second supporting document
- Any other government-issued photo ID that clearly confirms identity and age
⚠️ If we discover at any point that a registered user is under 21 years of age, we will immediately suspend the account, void any pending bonuses or winnings generated after the date of registration, and return the net deposit balance to the original payment source (bKash, Nagad, Rocket, or bank account). Underage gambling is illegal and harmful — we take it extremely seriously.
Responsible Gaming Tools Available on dgb88
dgb88 provides a suite of practical tools designed to help you stay in control of your gaming activity. All of the following tools can be activated by contacting our support team at [email protected]. Once activated, protective limits take effect immediately — and increases to any limit require a mandatory 24-hour cooling-off period before they come into force.
Deposit Limits
Set a maximum amount you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a 24-hour waiting period. Decreases take immediate effect. This tool is ideal for players who want to budget their gaming spend in advance — for example, setting a monthly bKash or Nagad deposit cap.
Time-Out Period
Request a temporary break from gaming — available in 24-hour, 7-day, 14-day, and 30-day durations. During a time-out, your account is suspended and you will not be able to log in, place bets, or access games. Promotional communications are also paused for the duration. Time-outs are ideal if you feel you need a short reset without committing to a longer self-exclusion.
Loss Limits
Set a maximum loss threshold per day, week, or month. Once your losses reach the set threshold within the specified period, your account will automatically prevent further wagering until the period resets. This is one of the most effective tools for preventing chasing behaviour — a common warning sign of problem gambling.
Self-Exclusion
Self-exclusion is a more permanent measure than a time-out. You can request self-exclusion for a minimum period of 6 months, 1 year, or permanently. During self-exclusion, your account is fully closed, you will be removed from marketing lists, and you will not be able to create a new account on dgb88. Permanent self-exclusion is irreversible. To request self-exclusion, contact our support team at [email protected].
Promotional Opt-Out
You can ask us to stop sending promotional emails, SMS messages, or in-platform bonus notifications at any time. This does not affect your ability to play but removes the nudges that can sometimes encourage increased activity. To opt out, contact our support team or manage your notification preferences through your account settings.
Recognising the Signs of Problem Gambling
Problem gambling can develop gradually and affect anyone, regardless of experience or income. Below are some common warning signs that you — or someone you know — may be developing an unhealthy relationship with gambling. If you recognise any of these signs in yourself, we strongly encourage you to reach out for support.
If you recognise two or more of these signs in your own behaviour, please contact our support team at [email protected]. You can also use the responsible gaming tools described above — such as a time-out or self-exclusion — immediately, without needing to speak with anyone first if you prefer to act on your own.
Tips for Keeping Gaming Fun and Safe
The majority of dgb88 players in Bangladesh enjoy online gaming as a healthy leisure activity. Here are some straightforward tips that can help you keep your gaming experience positive and firmly in the entertainment zone:
- Set a fixed weekly or monthly entertainment budget before you start playing — treat it as you would any other leisure expense (cinema, dining out, cricket match tickets)
- Never gamble to recover lost money — the odds are designed so that the house maintains an edge over time, and chasing losses almost always makes things worse
- Take regular breaks — use the reality check feature to remind yourself how long you have been playing during a session
- Do not play when you are upset, stressed, or under the influence of alcohol — emotional or impaired decision-making leads to poor bets
- Balance gaming with other activities — cricket, football, kabaddi, spending time with family, or exploring Bangladesh's cultural events like Pohela Boishakh are all great alternatives
- Talk to someone you trust if you feel your gambling is getting out of hand — a friend, a family member, or our support team can all provide help without judgement
Protecting Minors and Vulnerable Players
Protecting young people and other vulnerable individuals is a fundamental part of our responsible gaming commitment. If you share a device or a household with someone who is under 21, we strongly recommend taking the following precautions to prevent accidental or deliberate underage access to dgb88:
- Never save your dgb88 login credentials on shared devices — always log out after each session and clear your browser's saved passwords
- Use a strong, unique password for your dgb88 account and enable two-factor authentication (2FA) if available — do not share your password with anyone
- Consider using parental control software on shared family devices to block access to online gambling websites if younger family members regularly use those devices
How to Request Help from dgb88 Support
If you feel that gambling is negatively affecting your life — your finances, your relationships, your work, or your mental health — please do not hesitate to contact the dgb88 responsible gaming support team. You do not need to be in crisis to reach out. Our team is trained to listen without judgement and to help you activate the right tools for your situation. There is no shame in asking for help, and doing so is a sign of strength and self-awareness.
You can contact our support team at any time via email at [email protected]. Please include your registered username and a brief description of the support you are looking for. We aim to respond to all responsible gaming enquiries within 24 hours (Bangladesh Standard Time, UTC+6). All communications related to responsible gaming are treated with complete confidentiality.
Need Support Right Now?
Our responsible gaming team is ready to help. Email us any time and we will respond within 24 hours. All enquiries are handled with complete confidentiality.
[email protected]A Final Word on Responsible Gaming
dgb88 is first and foremost a platform for entertainment. Cricket betting during the BPL or T20 World Cup, spinning the reels on slots, or joining a live casino table — these are all meant to be enjoyable experiences that add some excitement to your leisure time. When approached with a clear budget, a time limit, and the right mindset, online gaming is a perfectly healthy pastime enjoyed by millions of adults across Bangladesh and around the world.
We ask every dgb88 player to play within their means, to use the responsible gaming tools available, and to speak up if they ever feel gaming is becoming a problem. Together, we can make sure that dgb88 remains a safe, fair, and genuinely enjoyable place to play for everyone in Bangladesh. Thank you for playing responsibly.
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