dgb88 Privacy Policy

📅 Last Updated: January 2026

1. Information We Collect

dgb88 collects personal information that is necessary to operate a secure, compliant online gaming platform for players in Bangladesh. We collect only what is required to verify your identity, process transactions, and deliver a personalised gaming experience. The categories of information we may collect include:

• Full name, date of birth, and a valid form of identification (required for KYC verification)
• Email address and mobile phone number (for account communication and two-factor authentication)
• Residential address in Bangladesh (city, division, postal code — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Payment and transaction data, including bKash wallet numbers, Nagad account details, Rocket account information, Upay, and bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, etc.)
• Device data, browser type, IP address, and session logs used to detect fraud and ensure platform security

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2. How We Use Your Information

The personal data collected by dgb88 is used exclusively for the following purposes. We do not process your information for any purpose incompatible with those listed below:

• Account creation, KYC identity verification, and ongoing account management
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank transfers
• Delivering customer support, resolving disputes, and responding to account inquiries
• Sending account notifications, transaction confirmations, and — where you have opted in — promotional communications about bonuses and new games
• Detecting and preventing fraudulent activity, money laundering, and unauthorised access to accounts

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3. Legal Basis for Processing

dgb88 processes your personal data on the following legal grounds, ensuring that every data handling activity has a clear and legitimate justification:

• Contractual necessity — processing required to provide the services you registered for, including account management and payment handling
• Legitimate interests — fraud prevention, platform security, and responsible gaming monitoring
• Consent — where you have explicitly agreed to receive marketing communications or cookies beyond strictly necessary ones
• Compliance with applicable legal obligations — including anti-money laundering checks and age verification (players must be 21 years or older)

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4. Data Security Measures

dgb88 takes data security seriously. We implement multiple layers of technical and organisational safeguards to ensure that your personal information is protected against unauthorised access, alteration, disclosure, or destruction. Our platform uses 256-bit SSL encryption for all data transmissions between your device and our servers, ensuring that sensitive information such as payment details and login credentials cannot be intercepted in transit.

Access to your personal data within dgb88 is strictly limited to authorised personnel who require that information to perform their job duties. All staff with data access are trained in data protection best practices and are bound by confidentiality obligations. We conduct regular internal security reviews and apply patches and updates to our systems promptly to address any emerging vulnerabilities.

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5. Sharing Your Information

dgb88 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share limited personal data with trusted third-party service providers who assist us in operating the platform, subject to strict confidentiality agreements. These include:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay) for the sole purpose of completing your transactions
• Identity verification and KYC service providers, to comply with age-verification and anti-fraud requirements
• Customer support platform providers who process support tickets and chat logs on our behalf
• Legal authorities, where disclosure is required by applicable law, court order, or regulatory directive

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6. Your Rights as a User

As a dgb88 user based in Bangladesh, you have meaningful rights over your personal data. You may exercise any of the following rights by contacting our support team at [email protected]:

• Right of access — request a copy of all personal data we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete personal data
• Right to erasure — request deletion of your personal data, subject to legal retention requirements
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

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7. Age Restriction and Responsible Gaming

dgb88 strictly prohibits access to its platform by any person under 21 years of age. As part of our KYC process, we verify the age and identity of every registered user before enabling deposits or real-money gameplay. If we discover at any point that a user is under 21, we will immediately suspend the account, void any winnings, and return the deposit balance to the payment source. We also collect behavioural data — such as session durations and betting frequency — to monitor for signs of problem gambling and to apply responsible gaming measures where necessary. For more details, please visit our Responsible Gaming page.

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8. International Data Transfers

dgb88 primarily stores and processes data on servers serving the Bangladesh region. In some circumstances, data may be transferred to or processed in other jurisdictions — for example, when using internationally hosted game software from providers such as Pragmatic Play, Evolution Gaming, or Spribe. In such cases, we ensure that appropriate data protection safeguards are in place, including the following:

• Standard contractual clauses between dgb88 and the receiving party
• Data processing agreements that bind processors to the same level of protection we apply
• Encryption of data in transit to prevent interception during cross-border transmission
• Regular audits of third-party processors to verify ongoing compliance with our data protection standards

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9. Cookies and Tracking Technologies

dgb88 uses cookies and similar tracking technologies to improve your experience on our platform, remember your preferences, and analyse usage patterns so we can continue to improve our service. Cookies are small text files stored on your device by your browser. We use three categories of cookies: strictly necessary cookies (required for the platform to function, e.g., session management and login state), functional cookies (which remember your language and display preferences), and analytics cookies (which help us understand how users navigate and interact with dgb88).

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling strictly necessary cookies may affect platform functionality, such as the ability to stay logged in or complete transactions. For detailed guidance on managing cookies in popular browsers used in Bangladesh, please refer to your browser's help documentation.

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10. Third-Party Links and Services

Our platform integrates third-party game software, payment gateways, and support tools. These third-party services operate under their own privacy policies, and dgb88 is not responsible for how they handle your data once it is transmitted to them. We recommend reviewing the privacy policies of the following service categories that may be present on our platform:

• Game software providers — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt — who may process session and gameplay data to deliver the games
• Mobile financial service providers (bKash, Nagad, Rocket, Upay) who process payment data in accordance with their own privacy frameworks and the guidelines of Bangladesh Bank
• Customer support and live-chat software providers who may store conversation transcripts for quality and compliance purposes

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11. Data Retention

dgb88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data and transaction records are retained for a minimum period consistent with anti-money laundering obligations and responsible gaming regulations. When your data is no longer required, we securely delete or anonymise it so that it cannot be linked back to you. If you close your account, we will retain a minimal record for the legally required period and then permanently delete your information.

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12. Changes to This Privacy Policy

dgb88 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification. We encourage you to review this policy periodically so that you remain informed about how we are protecting your information. Your continued use of dgb88 after any changes are posted constitutes your acceptance of the revised Privacy Policy.

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13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dgb88 handles your personal data, our dedicated privacy and support team is ready to assist you. Please reach out to us using the contact details below. We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).